This privacy notice tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
We are Super Fire and Safety Services W.L.L (hereinafter referred to as “Super Fire and
Safety Services” or”SFSS”). Our address is Office 11, 1
st Floor Building 487, Road 3209,
Block 332, and PO Box 11614, Area Adliya Kingdom of Bahrain.
You can contact us by post at the above address or by email at info@superfiresafety.com.
We are not required to have a Data Protection Officer, so any enquiries about our use of
your personal data should be addressed to the contact details above.
We use cookies on the www.superfiresafety.com website. By using the service, you consent to the use of cookies. Our Cookies Policy explains what cookies are, how we use cookies, how third parties we may partner with may use cookies on the service, your choices regarding cookies and further information about cookies.
Your personal details, including enquiries, are stored and processed on a cloud server based in the United States.
We keep your information for no longer than is necessary for the purposes it was collected. The length of time we retain your personal information for is determined by operational and legal considerations. We review our retention periods on a regular basis.
When you submit an enquiry via our website, we ask you for your name, company name,
country of residence, email address and contact number. We also ask for which service you
like to enquire about.
We use this information to respond to your query, including providing you with any requested
information about our services. We may also email you several times after your enquiry in
order to follow up on your interest and ensure that we have answered it to your satisfaction.
We will do this based on our legitimate interest in providing accurate information prior to a
sale.
When you take part in our feedback survey, we record your name, your email address, your
organisation name, your job role and your phone number along with your answers to
questions regarding your opinion of and use of our services.
We use this information to develop and improve our services together with our customer
relationships. Your job role, organisation and some or all of your comments may be publicly
displayed on our website as a testimonial but only if we have your consent to do so.
By law, you can ask us what information we hold about you, and you can ask us to correct
this information if it is inaccurate. If we have asked for your consent to process your personal
data, you may withdraw that consent at any time. If we are processing your personal data for
reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information
in a machine-readable format so that you can transfer it to another provider.
You can request that your data be erased in certain circumstances, for example, if we are
processing your personal data for reasons of consent, or if we are processing on the
grounds of legitimate interest and we do not have an overriding interest to continue our
processing.
You have the right to ask us to stop using your information for a period of time if you believe
we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using
automated processing or profiling.
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance. You can contact our GDPR Coordinator at info@superfiresafety.com.
We regularly review and, if appropriate, update this privacy policy as our services and use of personal data evolves. If we want to make use of your personal data in a way that we have not previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.